How to set up your new e-mail address

Step-by-step instructions on how to set up your new e-mail account from scratch in Outlook Express. Use these only if you have not set up the e-mail account that your ISP provided you with:

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Quick and Easy (Outlook Express)

Follow these instructions if you have already set up an e-mail account and want to ditch your ISP's e-mail address.

In Outlook Express, go to Tools then Accounts, click on your account name and select Properties. Delete the existing e-mail address and key in your new one. Click the OK button. That's it!

Outlook Express e-mail account setup

Quick and Easy (Outlook)

Simply change your current address to your new one by going to Tools > E-mail Accounts > View or change existing accounts. Click the Next button, then the Change button. Leave all the settings exactly as they are, and change the existing address to your new one. Click the Next button, then Finish.

Outlook e-mail account setup
Red envelope

How it works...

You have an Internet Service Provider. (We feel that we can safely assume this since you're looking at this website.) You still need your ISP to connect to the Internet, but you don't want to use the e-mail address that they've given you.

By far the easiest way to change your e-mail address is to open whatever e-mail program you use, and change your e-mail address in the settings. It's as simple as that! You'll still continue to receive mail sent to your old address, but from now on every e-mail that you send will carry your new address.

Check out the "Quick and Easy" instructions on the right; if you need any help, we're only a phone call away.


The instructions on this page relate only to customers of New e-mail Address. If you've landed here via a search engine because you need help in setting up your ISP's e-mail account, you will need to contact your ISP for help with this.

Tel: +44 (0)1732 455663